Don Orban

Product Manager - IoT & Digital Commercial Solutions

July 2022 - Present

Hitachi Global Air Power (formerly Sullair) - Michigan City, IN

Responsible for identifying and translating customer needs and business objectives into functioning applications, serving as main point of contact for HGAP’s AirLinx® IoT platform.

Key Accomplishments:

• Identified and resolved edge device configuration problems - improved the percentage of devices reporting metrics from 22% to 98%.
• Simplified registration from two-step to single-step process.
• Identified and monitored multiple KPIs for platform.
• Created VoC survey to elicit customer feedback. Shared results with management team.
• Created multi-phased roadmap for consolidating internal applications to simplify user journeys and allow for resource pooling.
• Updated KPI dashboards to maintain standardized reporting.

Product Manager

November 2021 - Present (Advisory)

Alloy Mechanical Inc. - Lansing, IL

Worked with owner to design, plan, and develop a roadmap that integrated Augmented/Mixed Reality (AR/MR) technology into the business operations of an established Engineering and Mechanical Services company.

Key Accomplishments:

• Created branded platform identifying service offerings, including Remote Assist and Augmented Training.
• Identified and cultivated relationships with augmented/mixed reality (AR/MR) developers and vendors.
• Researched market trends, user demand, and startup costs to identify solution offerings.
• Maintained company website to highlight technological offers and company successes.
• Launched an updated LinkedIn presence, growing followers, identifying key partnerships, and generating interest in company's technology portfolio.

Director of IT

June 2011 - September 2021

interMedius, LLC - Crown Point, IN

Spearheaded IT Operations: DevOps, program / product management, support, purchasing, policy, security, and DR planning. Guided +50 employees at hw/sw licensing level. Led development of products with >30k individuals and 1.2K user accounts with role-based permissions. Represented IT in compliance reviews with executive management team. Led contract negotiation and budgeting for the IT department.

Key Accomplishments:

• Drove company to add >$24M in revenue through management of multiple IT programs and SaaS products.
• Managed multiple SaaS product lines to support State of Indiana’s case management, complaint investigation, incident reporting, and mortality review activities.
• Collaborated with key stakeholders and SMEs to gather requirements for technical staff. Distilled technical information for presentation.
• Responsible for establishing SLAs, security practices, and overall system stability to maintain 99.99% uptime commitment.
• Managed multi-team effort to effectively transfer State data using APIs and automated data exchanges.
• Directed development, planning, prioritization, and implementation of nationally deployed B2B and B2C COTS solutions. Established product SLAs and KPIs.
• Embedded principles for UI/UX and SEO. Maintained product VPAT and Section 508 compliance.
• Identified product risks and mitigation. Bridged communication gaps between clients, executive team, and IT to build trustful relationships.
• Identified KPIs to monitor product success using reports, dashboards, and alerts. Presented data to executive team and client.
• Reduced delivery times and improved product consistency using an agile, rapid-prototyping methodology and frameworks. Unit testing and TDD processes established.
• Supported system growth by move to a "private cloud" environment to improve provisioning. Migration completed with no data loss or unplanned downtime.

Web Development Manager

April 2010 - May 2011

Technomic, Inc. - Chicago, IL

Designed and managed web properties for a leading research and consulting firm in the foodservice industry. Improved front-end product navigation for a database-driven site with admin tools enabling product information and pricing management.

Key Accomplishments:

• Contracted to implement updated version of website with data products available via online subscription. Hired full-time to enhance and maintain the system based on success.
• Integrated SEO and KPI collection tools to review effectiveness of campaigns.
• Managed product development of phone-based app to provide a stripped-down view of products in a customized browser.

Web Development Manager

June 2002 - April 2010

First Industrial Realty Trust, Inc. (NYSE: FR) - Chicago, IL

Designed, managed, and maintained website and intranet for publicly traded real estate investment trust (REIT) specializing in buying, selling, and renting space in industrial warehouses. Reported to CIO.

Key Accomplishments:

• Created HR “self-service” functionality in company intranet to capture and report time and attendance, vacation, and benefits, reducing inquiries submitted to HR.
• Slashed payroll management time from 4-5 days to < 4 hours by replacing a paper-based process with an automated reporting system.
• Coordinated with marketing team to implement updated corporate design. Created admin tool to integrate property photos and data for display. Designed online tools to facilitate HR recruiting / interviewing / onboarding processes.
• Awarded Employee of the Year in 2005 for successfully re-launching intranet and for building solid relationships between management, marketing, and IT.

MS in Business Information Technology

Graduated - May 2011

DePaul University - Chicago, IL

Areas of study:
- SDLC
- Application Security
- Project Management
- HCI (UI/UX)
- Database Design

- Accounting
- Operations / Logistics
- Marketing
- Project Collaboration

Member, Upsilon Pi Epsilon honor society

BA English Language and Literature

Graduated - May 1994

Indiana University - Bloomington, IN

- Member, IU Cycling Team
- Founding member, IU Film Club - Authored short story for screen adaptation

Parent Volunteer - Science Olympiad Team

2019 - 2021

Benjamin Franklin Middle School - Valparaiso, IN

Guided students through a variety of hands-on build events. Team placed 5th out of 36 in State competition.

Online Communications Director - Beye School PTO

2011 - 2014

Benjamin Franklin Middle School - Valparaiso, IN

Assisted Beye School PTO with online communication initiatives. Completed successful rollout of a new website in 2011. Added capabilities to perform online transactions.